Nine Casino's mission is to offer an entertainment space where control, security, and transparency are guarantees, not mere options. Responsible gaming is the cornerstone of our platform. To this end, every player is equipped with a full range of tools allowing them to manage their activity autonomously, so that gaming remains a source of pleasure and control.
For a quick and effective overview, the following table summarizes the control instruments available to every player on Nine Casino. These features are directly accessible from your account settings.
|
Management Tool |
Function and Utility |
Objective for the Player |
|
Deposit Limits |
Setting caps on payments (day/week/month). |
Total control of the budget invested in gaming. |
|
Loss Limits |
A net loss threshold not to be crossed over a period. |
Safety net to avoid unplanned losses. |
|
Wager Limits |
Capping the total amount wagered over a given period. |
Management of activity volume and risk exposure. |
|
Reality Checks |
Informative pop-ups on session duration and results. |
Helps maintain a fair perception of time spent. |
|
Cooling-Off Period |
Temporary account suspension (24h to 6 weeks). |
Allows for an immediate step back. |
|
Self-Exclusion |
Long-term account blocking (temporary or permanent). |
Sustainable management tool to control one's gaming habits. |
|
Activity History |
Full access to gaming and transaction histories. |
Total transparency for objective self-assessment. |
These mechanisms are designed to empower the player by giving them the means to proactively customize and control their gaming experience.
Trained customer support and external help resources are essential to Nine Casino's responsible gaming policy.
Every player can view their complete transaction and betting history from their profile without any restrictions. This tool is fundamental for precise tracking of deposits, withdrawals, wagers, and winnings, ensuring total clarity on their gaming and financial activity.
The Nine Casino support team is specifically trained in the challenges of responsible gaming. The agents are qualified to help players set up control tools and to refer them to help organizations. You can contact them by email at [email protected].
For external, confidential, and specialized support, Nine Casino recommends turning to recognized organizations, in accordance with the recommendations of the ANJ (Autorité Nationale des Jeux).
Joueurs Anonymes France
Adictel
Gambling Therapy (international multilingual service)
SOS Joueurs
Nine Casino offers structured solutions for players who wish to take a break, whether short-term or long-term.
The Cooling-Off Period is a short-term account suspension tool, which can be activated in a few clicks. It allows access to one's account to be blocked for a period ranging from 24 hours to 6 weeks, during which deposits and gaming are disabled.
Self-Exclusion is a more formal and longer-term process, initiated by contacting support.
This option suspends the account for a defined and prolonged period. The account becomes inaccessible, and Nine Casino commits to taking the necessary measures to block any attempt to create new accounts.
For a radical decision, permanent exclusion leads to the definitive closure of the account, with no possibility of reopening it.
At the end of a temporary self-exclusion period, reactivation is never automatic. The player must make an explicit request, and a 24-hour reflection period may be applied before the effective reopening.
Preventing minors' access to gambling is an absolute priority and a legal obligation for Nine Casino.
An age verification protocol is systematically applied during registration and before the processing of any financial transaction. Any attempt by a minor to register is a serious violation of the terms and conditions and leads to an immediate block of the account.
For families sharing a computer, the use of filtering software is strongly advised. Here are some reliable solutions:
Solid Oak Software
CyberPatrol
Net Nanny
GamBlock®
Beyond money, time management is a pillar of healthy gaming habits. Nine Casino offers tools to help players stay aware of the time spent gaming.
Activated at regular intervals, Reality Checks are messages that appear on the screen to inform about the session duration and the summary of wins and losses, prompting a reflective pause.
Session Limits allow you to define a maximum duration for a gaming session. Once this time has elapsed, the player is automatically logged out, forcing a break and preventing overly long sessions.
Budget control is at the heart of responsible gaming. Nine Casino provides flexible and powerful financial limitation tools.
The Deposit Limit tool allows you to cap deposits over rolling periods:
Daily (24h)
Weekly (168h)
Monthly (720h)
A decrease in a limit is always applied instantly. Conversely, an increase is subject to a 24-hour security delay to prevent impulsive decisions.
The Loss Limit acts as a safeguard. The player sets a maximum net loss. If this threshold is reached, the system blocks the ability to place new bets until the end of the period.
This tool regulates the total volume of wagers, without taking wins or losses into account, which is ideal for controlling one's level of activity.
Go to the "Responsible Gaming" section of your profile. There you can set your deposit caps for daily, weekly, or monthly periods. A reduction in a limit is immediate; an increase is effective after 24 hours. For a short interruption (24h to 6 weeks), activate the "Cooling-Off Period" in your settings. For a longer suspension (6 months and over), contact customer support to set up a "Temporary Self-Exclusion". Absolutely. Player trust is paramount. Nine Casino ensures a safe environment via a strict responsible gaming policy, control tools, data encryption, and rigorous age verification. The customer support team is trained on these topics and can be reached by email at [email protected]. They can guide you on using the tools or refer you to help services. No. The wager limit only concerns the total amount you bet. For example, if you set a wager limit of €100 and you win €500, you will still only be able to wager a total of €100 over the period. It is a tool to control your volume of play, regardless of the results. No, the limitation tools (deposit, loss, wager, session) apply to your entire activity on the account and not to individual games. They are designed for overall management of your gaming behavior.How can I set a deposit limit on my Nine Casino account?
How can I take a break on Nine Casino?
Is the Nine Casino site trustworthy?
Who should I contact for questions about responsible gaming?
Is a wager limit affected by my winnings?
Is it possible to set a limit on a specific game?
